Two-factor authentication

What you will need

• A phone with an authenticator app, for example Google Authenticator, Microsoft Authenticator or Aegis.
• When signing in, you then enter not only your password but also the six-digit code that the app on your phone shows.

Turning on two-factor authentication

1. Click your name at the top right and choose Profile.
2. In the Two-factor authentication section, enter your Current password and click Turn on two-factor authentication.
3. Scan the QR code in the authenticator app. If that does not work, enter the key shown below the QR code into the app manually.
4. Enter the six-digit code from the app and click Confirm and turn on.
5. Save the recovery codes with the Download or Copy button. Then click I have saved the codes.

After you turn it on, you will receive a confirmation by e-mail.

Recovery codes

• You get 8 recovery codes. Each one works only once.
• They are shown only when you turn the feature on. You will not see them again.
• Store them somewhere other than your phone. If you do not have your phone at hand, you sign in with one of them.

Signing in with a code

1. Sign in with your e-mail and password as before.
2. On the Enter the code from your app page, type the code from your phone into the Code from the app field.
3. Click Verify.

• Without your phone, click No phone? Use a recovery code and enter one of the recovery codes.
• Enter the code within 10 minutes of entering your password, otherwise you start again with your password.
• The application asks for the code at every new sign-in. The Remember me option only saves you entering the password.

New recovery codes and turning it off

In your profile, in the Two-factor authentication section, enter your Current password and the current Code from the app. Then:

• Generate new recovery codes: you get new codes, and the old ones stop working.
• Turn off two-factor authentication: after that, your password is enough to sign in again. Instead of the code from the app, you can enter a recovery code.

For some accounts, two-factor authentication is mandatory. The profile then says so, and it cannot be turned off. After sign-in, the application sends such an account to the Turn on two-factor authentication page and does not let it go anywhere else until two-factor authentication is turned on.

You have lost your phone

1. Sign in with a recovery code.
2. Turn off two-factor authentication in your profile: enter your password and another recovery code. The one you signed in with is no longer valid.
3. Turn it on again with your new phone. You will also get new recovery codes.

Do you not have the recovery codes either? Write to the FredIQ operator; you will find the e-mail address in the footer of this page. After verifying your identity, the operator will turn off two-factor authentication for you.